Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You are required to provide us a proof of purchase (order number) to have your request process. This excludes personalised items which cannot be returned or exchanged unless faulty.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. If you received any complimentary items with your order, these will need to be returned as well.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item has been damaged in transit, please contact us immediately and provide photographic evidence via email or post within 14 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.

Exceptions / non-returnable items

Personalised items cannot be returned or exchanged unless faulty.
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returning an Item

If you are returning an item to us, please ensure that you include the Dispatch Note in your parcel, pack the items in their original packaging where possible in the case of a faulty item, and write your order number on the address label of your package. 

Please print and complete our Returns quest Form via this link:

 www.lateliernammaadi.com/pages/return-request.  

Make sure it is included in your return, then send the goods to the following address:

........................

Please ensure you obtain a proof of postage when you return the item(s) to us. Make sure you keep a copy of the proof of postage in case we do not receive the returned parcel, as we cannot accept liability for returned goods lost in transit

Refunds
If a refund is actioned by us, subject to the conditions aforementioned, your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 working days after we have received the goods.
If an exchange has been arranged, this will be processed for dispatch within 7 working days of us receiving your returned goods, and will be delivered via standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.

If more than 15 business days have passed since we’ve approved your return, please contact us at: info@lateliernammaadi.com.